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  • September 27,2012

    Brian Sweeney – How can we manage client relationships more effectively?

    Smart marketing and communication with clients is especially vital for solicitors, with studies showing that over 75% of new business for legal practices comes from referrals. Making sure clients are happy, informed and talking about you is the best way to attract new work. On the flip side, 43% of client complaints cite failure to communicate, delays and "fee shock" -- all symptoms of not keeping clients up to date.Read more
  • September 27,2012

    Andrew Otterburn – How can we make our Practice more efficient?

    Consultant Andrew Otterburn stressed the importance of establishing a culture of leadership in any legal practice to drive business. While many practices employ people in managerial roles (people who perform administrative duties and look after existing business), empowering individuals with the leadership authority to expand and shape the company is also essential. Not every senior partner is cut out for that role and practices need to put together the right team to do the joRead more
  • September 27,2012

    David Smyth – Branding – what can it do for us? Keyhouse Seminar

    Building a recognisable brand is going to be an essential part of any forward-looking strategy. All marketing, Dave argued, is about demonstrating to the consumer how you do things differently. Defining and showcasing your firm's unique selling point (USP) is crucial to building an effective marketing strategy. But Marketing is also about generating more value from existing customers. Dave noted that most businesses get upwards of 80% of their revenue from a well-looked-after 20% of their customers (the 80/20 rule) and that neglecting the rest means lost potential.Read more
  • September 27,2012

    David Rowe – Looking Forward – Keyhouse Seminar 2012

    After the collapse of the property sector and related incomes, he reported that small increases in conveyancing revenue this year indicated that the worst of the crisis was behind us and that recovery was on the way. However property and banking incomes remain down by between 70% and 90% since 2005 but there remains significant growth in probate, litigation and insolvency work. With revenues starting to pick up it's time for practices to take another look at driving growth to stay competitivRead more
  • October 30,2011

    Stephen Keogh, Brian Sweeney Seminar Conclusion 2011

    Stephen Keogh, CEO of Keyhouse, gives a brief review of Keyhouse Time Recording and how Solicitors should use it in their practice. Brian Sweeney, Managing Director of Keyhouse, discusses how technology can improve efficiencies in building briefs and the use of scanning software.Read more
  • October 30,2011

    David Rowe Client Acquisition and Retention – Keyhouse Seminar 2011

    He outlined what areas of work were still profitable for firms and where there was potential growth. He told us a firm must first recognise where it is now, look after clients with high service levels and bring costs per hour down. Solicitors have to be visible and connected and it might be worth considering a merger. Most importantly run your firm on the basis that the current conditions will last 12 to 18 months before they will gradually improve.Read more
  • October 30,2011

    Colin Taylor PI Insurance Going Forward – Keyhouse Seminar

    He also told us how the freedom of choice/qualifying insurer's model is being retained but, because of the threat of a master policy, insurers have agreed to a number of improvements. The common proposal form is one of these changes and allowing variable renewal dates from this year is another. He also advised us that insurance companies must offer terms within ten days of receiving a fully completed form and firms have five days to accept the offer.Read more
  • October 30,2011

    Anne Neary The Blue Print Report – Keyhouse Seminar

    As part of her presentation, she detailed how the structure of law firms must change and showed us how the traditional law firm consisting of a sole practitioner or a partnership has evolved into a structured law firm. She then talked about the law firm of the future. This will be a limited liability company with leveraged intellectual capital and with quality assured risk and practice management systems.Read more